• Once the package has been received by the logistics providers, we are not responsible for the status of the package (delivery delays, etc.) The responsibility falls solely on the logistics service provider.
• If the order is paid after 2:00 pm, it will be shipped the next business day, and delivery time will be taken from the shipping date. *If the order weighs more than 5 kg, it will be paid as if it were express shipping.
• Standard shipping 3 to 6 business days.
• Express shipping 1 to 2 business days. (Payments before 12 noon)

TERMS OF SALE

• Prices include VAT. If you require an invoice, please send your tax information along with your purchase to contactorockyregino@gmail.com
• If you want a product that is out of stock, please contact us and send a message to our Instagram account @rocky.byregino

RETURNS

• In case of wanting a change or return, the client must send in writing the reasons why they are requesting the return to the following email: contactorockyregino@gmail.com
• If your exchange or return request is approved, the customer must pay the shipping costs and send the shipping guide by mail along with the purchase information (product name, purchase date, purchase #). Rocky is not responsible for the product until it arrives.
• Rocky reserves the right to make changes and returns regarding product characteristics that are not expected by the customer (size, shape, color, workmanship, etc.).
• In order to make a return, it will take 5 business days from when the merchandise was received, otherwise Rocky reserves the rights to such request.
• Only for manufacturing defects, the company will provide a guide to return the product for repair. It will take 30 days from receipt of the product to make this guarantee valid. After those 30 days, if a repair is required due to a defect due to use, the customer must pay the shipping costs and said repair.

PRIVACY NOTICE

Your privacy and security is the most important thing for us, so we inform you that the collection of your personal data will be used only for the purpose of offering a better service, making the payment for the products, sending the confirmation of your order via email as well as its delivery to your home.